AI Contact Center
AI Contact Center provides the most CS optimized service
based on the outstanding voice recognition and chat-bot technology.
Business
mindslab’s AI CONTACT CENTER(AICC)
It is the AI service conducting VOC analysis of the customer, supporting customer service, and direct customer communication by providing voice-bot, chat-bot, and telemarketing function.
Success stories
Many companies are enjoying this convenient service with AICC.
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Hyundai Insureance
Voice-botBuilding real-time STT, TTS, and chat-bot applied AI customer service
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Hana Bank
(HAI Banking system)From overseas remittance to paying utility bills, building the next level AI banking service
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Fubon Hyundai Life
TM QABuilding the monitoring system for TM contract incomplete sales through the real-time STT and pattern classification engine
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Samsung electronics VOCBuilding an analytic system for strong claims and external risk calls based on conversations with customers through the phone.
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Hyundai Insureance
Voice-botBuilding real-time STT, TTS, and chat-bot applied AI customer service
-
Hana Bank
(HAI Banking system)From overseas remittance to paying utility bills, building the next level AI banking service
-
Fubon Hyundai Life
TM QABuilding the monitoring system for TM contract incomplete sales through the real-time STT and pattern classification engine
-
Samsung electronics VOC
Building an analytic system for strong claims and external risk calls based on conversations with customers through the phone.
Service
3 core services of AICC
Introducing AICC services provide a rich experience to the customer.
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FAST AIThe next level financially competitive, agile, scalable,
and trendy AI service for an efficient and spatially
limitless consultation -
VOCThe solution providing diverse insights for an enhancement
of customer value and analysis of VOC data through
an interaction between the company and the customer -
TMQAIntegrated solution that provides TM channel QA work
efficiency, customer call center consultation analysis,
and CM channel consultation call analysis service
Tech-
nology
Multi-Tech combined AICC
Utilizing the AI technology including voice recognition and chat-bot,
the technology can be applied to numbers of industries.
Replacing conventional tasks including complete sales monitoring and loan application
- - Convert customer’s voice to the text
- - Generate contents of conversation to the voice
- - Manage contents of conversation through the chat-bot technology
Provide production tool that uploads and manages conversation scenario
- - Available to produce chat-bot through the excel upload
- - Simulation for phone call and chatting available
- - Available to select an input channel for keypad or voice
Customer service for consultation that can conveniently proceeds to a call with consulting agent
- - Build consulting conversation model
- - Build Q&A service
- - Analyze keyword and category
Provide VOC analysus tool in accordance with the leading channel for the customer
- - Efficient QA works
- - Managing overall risks
- - Sophisticating AI conversation model
Experience new service with smart AI contact center
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