aicc 로고

AI Contact Center

AI Contact Center provides the most CS optimized service
based on the outstanding voice recognition and chat-bot technology.

01

Business

mindslab’s AI CONTACT CENTER(AICC)

It is the AI service conducting VOC analysis of the customer, supporting customer service, and direct customer communication by providing voice-bot, chat-bot, and telemarketing function.

Success stories

Many companies are enjoying this convenient service with AICC.

  • 현대해상 음성봇
    Hyundai Insureance
    Voice-bot

    Building real-time STT, TTS, and chat-bot applied AI customer service

  • 하나은행(HAI) 뱅킹
    Hana Bank
    (HAI Banking system)

    From overseas remittance to paying utility bills, building the next level AI banking service

  • 푸본현대생명 TM QA
    Fubon Hyundai Life
    TM QA

    Building the monitoring system for TM contract incomplete sales through the real-time STT and pattern classification engine

  • 북미 삼성전자 VOC
    Samsung electronics VOC

    Building an analytic system for strong claims and external risk calls based on conversations with customers through the phone.

  • 현대해상 음성봇
    Hyundai Insureance
    Voice-bot

    Building real-time STT, TTS, and chat-bot applied AI customer service

  • 하나은행(HAI) 뱅킹
    Hana Bank
    (HAI Banking system)

    From overseas remittance to paying utility bills, building the next level AI banking service

  • 푸본현대생명 TM QA
    Fubon Hyundai Life
    TM QA

    Building the monitoring system for TM contract incomplete sales through the real-time STT and pattern classification engine

  • 북미 삼성전자 VOC
    Samsung electronics VOC

    Building an analytic system for strong claims and external risk calls based on conversations with customers through the phone.

02

Service

3 core services of AICC

Introducing AICC services provide a rich experience to the customer.

  • background background
    FAST AI

    The next level financially competitive, agile, scalable,
    and trendy AI service for an efficient and spatially
    limitless consultation

  • background background
    VOC

    The solution providing diverse insights for an enhancement
    of customer value and analysis of VOC data through
    an interaction between the company and the customer

  • background background
    TMQA

    Integrated solution that provides TM channel QA work
    efficiency, customer call center consultation analysis,
    and CM channel consultation call analysis service

03

Tech-
nology

Multi-Tech combined AICC

Utilizing the AI technology including voice recognition and chat-bot,
the technology can be applied to numbers of industries.

Voice-bot

Replacing conventional tasks including complete sales monitoring and loan application

  • - Convert customer’s voice to the text
  • - Generate contents of conversation to the voice
  • - Manage contents of conversation through the chat-bot technology
Chat-bot

Provide production tool that uploads and manages conversation scenario

  • - Available to produce chat-bot through the excel upload
  • - Simulation for phone call and chatting available
  • - Available to select an input channel for keypad or voice
Conversation management

Customer service for consultation that can conveniently proceeds to a call with consulting agent

  • - Build consulting conversation model
  • - Build Q&A service
  • - Analyze keyword and category
Customer service analysis

Provide VOC analysus tool in accordance with the leading channel for the customer

  • - Efficient QA works
  • - Managing overall risks
  • - Sophisticating AI conversation model
Voice-bot

Replacing conventional tasks including complete sales monitoring and loan application

  • - Convert customer’s voice to the text
  • - Generate contents of conversation to the voice
  • - Manage contents of conversation through the chat-bot technology
Chat-bot

Provide production tool that uploads and manages conversation scenario

  • - Available to produce chat-bot through the excel upload
  • - Simulation for phone call and chatting available
  • - Available to select an input channel for keypad or voice
Conversation management

Customer service for consultation that can conveniently proceeds to a call with consulting agent

  • - Build consulting conversation model
  • - Build Q&A service
  • - Analyze keyword and category
Customer service analysis

Provide VOC analysus tool in accordance with the leading channel for the customer

  • - Efficient QA works
  • - Managing overall risks
  • - Sophisticating AI conversation model
Ask us anything!

Experience new service with smart AI contact center

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